Scenario 1 – Help! I went to the lab today and none of my kids can login. What can I do?
There are two potential problems here. The first thing to think about is whether this is an isolated problem, or the entire class is having an issue in the lab. If one or two students are having the problem then it’s a whole new set of problems then if the entire class cannot login.
Logging in to the network means that users (students and staff) use their network logins to login to the server over at central office. No matter which computer they sit at within the district, if they login to the network using their account they will see all of their saved materials, bookmarks and preferences.
Logging in locally means that a user (student or staff) use a local account like training, training to login to the individual machine. The user will not see their saved files, however, they can still open up programs installed on that computer and may still be able to get to the Internet, email and PowerSchool if the Internet is still working. (Note – the network is York’s network, the Internet is Time Warner’s Network here in York. One does not always effect the other.)
Let’s break down the first scenario, when only one or two students cannot login.
If only a few students cannot login, then it’s a good idea to double check that they spelled their login and passwords correctly. It’s also a good idea to check to see if there are spaces after either their username or password. (Sometimes students accidentally lean on the keyboard and type spaces.) Check by clicking with your mouse at the end of either their username or password and click and drag your mouse out to the right. The spaces, if they exist, will highlight a blue space. You can then delete the space, which is not part of their username or password and that’s why it didn’t login, and try it again. Another thing to check is to click on the subtitle of the computer at the login screen. This usually displays the name of the computer, serial number and other information that really isn’t important to a teacher, however, by clicking the subtitle it will scroll between all of the different subtitle options including whether or not network accounts are available or not. A green dot will show network accounts are available and a red dot displayed means network accounts are unavailable. Most likely if the spelling is correct on the username or password, a red dot will appear. Check the ethernet plug (looks like a larger phone jack plug) in the back of the machine to make sure it is connected at both the computer and the port in the wall. Wait a few moments to see if the green dot appears before trying to login again. It may be a good idea to restart the machine or move the student to another computer in the room if the red dot still appears and the rest of the class was successful at logging in.
Now let’s take a look at what you can do if the whole class cannot login.
If none of your students can login, check to see that network accounts are available. Most likely when you click the subtitle that displays the computer’s name, serial number and unimportant information to the average educator, it will scroll to a title that shows a red dot and says network accounts are unavailable. This usually frustrates most teachers to leave the lab and call it quits. Don’t waive the white flag yet! If you came to the lab to open up a previously saved document and work on it, well then you need to come up with another plan or leave the lab, however, if you were going to work with a local program like Kidpix, Clicker 5, Pages, or Kidspiration. There is a solution. You can login locally to the computer. In York, we use the username training and the password training to allow standard users to login to the machine locally. The Internet will still probably work and you can login to PowerSchool or First Class as well with your own username and passwords to check email, attendance and grades.
This allows you to punt, and still get a good lesson from your computer lab experience.
Help! All of my kids were working on their documents and now cannot save!
This time all of your students were able to login at the beginning of class, however, something must have happened to the network, or network accounts that will not allow your students to save to their network folders. Don’t logout or restart the machine as this will lose any information you have worked on in the lab. Call your tech help, or save all of the documents to an external source such as a pen drive, travel drive, or external hard drive. This will allow the users to save their files to your external device. The next time the network comes on you can plug in this device and have them drag it back to their designated folder, or call your tech help to have them drop the file into the students’ folders when the network comes back online.
I hope this helps! If you have any questions, comments or feedback, we would love to hear about it below.